Privacy Policy

1. Who We Are

Hydrolily Health (“we,” “us,” or “our”) operates the website hydrolilyhealth.com and related subdomains including shop.hydrolilyhealth.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, and phone number provided when you make a purchase, join a waitlist, or subscribe to our newsletter.
• Payment Information: Payment details are processed securely through our third-party payment processor (Shopify Payments / Stripe). We do not store your credit card information on our servers.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically through cookies and similar technologies.
• Wellness Interests: If you join a care waitlist or complete a wellness quiz, we collect the general category of interest you select. We do not collect medical records, diagnoses, or treatment information through this website.

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and customer service communications
• To send newsletters, promotional offers, and wellness content (only with your consent)
• To manage waitlist registrations for upcoming services
• To improve our website, products, and customer experience
• To comply with legal obligations

4. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers may have access to your personal information only to perform tasks on our behalf:

• Shopify: E-commerce platform and payment processing
• Supliful: Supplement fulfillment and shipping
• Zendrop: Companion device fulfillment and shipping
• Email Service Provider: Newsletter and marketing communications

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

5. Cookies & Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at: